Effective date: October 08, 2026
Kael Cleaning Solution respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit our website or contact us about our services.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Contact information: name, email address, telephone number, and preferred contact method.
- Service information: requested services, property or event details you choose to provide, scheduling preferences, and other information needed to prepare a quote or coordinate a service.
- Pet care information: information about a pet’s routines, food, behavior, vaccination status, medication, and special needs when relevant to a requested service.
- Childcare information: information necessary to evaluate and coordinate an event childcare request, such as children’s ages, number of children, and relevant care requirements.
- Payment information: information necessary to coordinate or confirm payment. Payment details may be handled by the payment provider you choose.
- Technical information: information that may be collected when you visit the website, such as browser type, device information, pages visited, and basic website activity.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests for quotes.
- Evaluate service requirements and confirm availability.
- Coordinate reservations, appointments, and service details.
- Send service confirmations, reminders, and relevant communications.
- Coordinate and record payments.
- Evaluate pet care and event childcare needs before confirming a service.
- Operate, maintain, and improve our website and services.
- Protect our website, prevent misuse, and comply with applicable legal obligations.
3. How We Share Information
Kael Cleaning Solution does not sell customers’ personal information or share it with third parties for their own advertising purposes.
We may share information when reasonably necessary to provide our services or operate our business, including with service providers that support website hosting, email communications, scheduling, security, or payment processing. These providers handle information according to their roles and applicable terms and privacy practices.
We may also disclose information when required by law or when reasonably necessary to protect our rights, property, customers, or the security of our services.
4. Reservations and Email Communications
Reservations and service requests are coordinated directly with our team. Details and confirmations are provided by email when a service is arranged. We may also send a reminder approximately 24 hours before a scheduled service.
At present, a deposit is not generally required. Payment arrangements, cancellation terms, and rescheduling conditions are communicated during the coordination process and may depend on the service being requested.
5. Payments
Depending on the service and the arrangements confirmed with our team, accepted payment methods may include cash, Zelle, Cash App, Venmo, credit or debit cards, and bank transfers.
Payment availability and instructions are confirmed when the service is coordinated. If you use a third-party payment service, its own privacy policy and terms may apply to information processed through that service.
6. Pet Care, Pet Boarding, and Childcare Information
Pet care and boarding: When relevant, customers must disclose a pet’s needs, routines, food, behavior, medication, and other important care information. Pet boarding requires up-to-date vaccinations and completion of a short questionnaire about the pet’s routines and needs before acceptance.
Special care requirements are evaluated individually. We confirm whether a requested service can be provided before scheduling it.
Event childcare: Requests are evaluated according to the event’s characteristics, including the ages and number of children and the appropriate caregiver-to-child arrangements. Availability and service conditions are confirmed during the quote process.
Caregiver first-aid training or certifications depend on the individual professional. Relevant credentials can be discussed directly with our team before a service is confirmed.
Please provide only information relevant to the requested service and avoid submitting unnecessary sensitive personal information.
7. Data Retention
We retain personal information for as long as reasonably necessary to respond to requests, coordinate and document services, maintain business records, resolve disputes, protect our operations, and meet applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. Cookies and Similar Technologies
Our website or its service providers may use cookies and similar technologies to support essential website functions, remember preferences, maintain security, and understand website performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
9. Website Security
We use reasonable technical and organizational measures intended to protect information handled through our website and business processes. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion, or asking questions about how your information is used.
To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity and may retain certain information where permitted or required by law.
11. Children’s Privacy
This website is intended for adults seeking information about our services. We do not knowingly use the website to collect personal information directly from children. Information relating to children may be provided by a parent, guardian, or authorized adult when necessary to coordinate an event childcare service.
12. Third-Party Websites and Services
Our website may link to third-party websites or services, including communication and payment platforms. We do not control those third parties and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or business practices. The effective date at the top of this page indicates when this version was published.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
Kael Cleaning Solution
243 Cane View Trail
Lexington, KY 40511
United States
Email:
reservations@kaelcleaningsolution.com
Phone:
+1 (954) 512-8553