Kael Cleaning Solution
These Terms of Service describe the general conditions for requesting services from Kael Cleaning Solution and using this website.
1. Introduction
By using this website or submitting a service inquiry, you acknowledge these terms. Submitting an inquiry does not automatically constitute a confirmed reservation or guarantee service availability.
2. Services and Availability
Kael Cleaning Solution offers commercial cleaning, residential cleaning, event services, and pet-related services. Availability, service scope, scheduling, staffing, and specific requirements are reviewed when the customer contacts the company.
The applicable arrangements will be communicated directly to the customer before the service is scheduled.
3. Quotes and Service Arrangements
Customers may contact Kael Cleaning Solution to request information or a quote. The service scope, schedule, applicable price, and particular requirements will be discussed directly with the customer.
A service request is not considered confirmed until the applicable arrangements have been communicated and the reservation has been confirmed by email.
4. Reservations and Confirmations
Reservations are coordinated directly with the customer and confirmed by email. Kael Cleaning Solution will send an email confirmation or reminder approximately 24 hours before the scheduled service.
A deposit is not currently required to confirm a reservation. Any additional arrangements applicable to a particular service will be communicated when the service is coordinated.
5. Cancellations and Rescheduling
The specific cancellation and rescheduling conditions will be communicated when the service is coordinated. Any applicable notice period or other conditions will be confirmed when scheduling the service.
Customers should contact Kael Cleaning Solution directly to discuss a cancellation or request a schedule change. These website terms do not establish a universal notice period or cancellation fee.
6. Payment Methods
Kael Cleaning Solution accepts the following payment methods, subject to confirmation when coordinating the service:
- Cash
- Zelle
- Cash App
- Venmo
- Credit and debit cards
- Bank transfers
The applicable price and payment arrangements will be communicated directly to the customer before the service is confirmed.
7. Pet Boarding Requirements
For Pet Boarding services, pets must have their vaccinations up to date. Before a pet is accepted, the customer must complete a brief survey or form covering relevant information such as the pet’s habits, routines, feeding, behavior, and other needs.
This information helps the team understand the pet’s requirements and determine how to provide appropriate care. Acceptance and boarding arrangements will be confirmed directly with Kael Cleaning Solution before the service is scheduled.
8. Pet Care, Medication, and Special Needs
Customers must disclose medication requirements, special care instructions, and other relevant needs when requesting Pet Care services.
Kael Cleaning Solution will review each case individually and confirm whether the requested care can be provided safely and appropriately before scheduling the service. Customers should not assume that a particular special-care arrangement has been accepted unless the company has confirmed it.
9. Event Childcare Services
For Event Childcare services, the ages and number of children, caregiver-to-child ratios, and staffing requirements will be evaluated during the quotation process.
These details will be assessed according to the characteristics of the event and applicable state requirements. Kael Cleaning Solution will review the requested arrangements and confirm staff availability and applicable conditions before confirming the service.
10. First Aid and Caregiver Credentials
The sitters and childcare professionals offered by Kael Cleaning Solution have first-aid certifications and training issued by recognized and legitimate programs, as applicable to each professional.
Detailed information about a professional’s certifications and credentials will be provided directly to interested customers during a personal meeting or conversation before the service is confirmed. Customers who require specific credentials should discuss those requirements with the company during the quotation process.
11. Website Use and Communications
Customers may use this website to learn about services and contact Kael Cleaning Solution. Information about availability and service arrangements should be confirmed directly with the company.
Customers should provide accurate contact information so the company can respond to inquiries and communicate about reservations.
For details about how personal information is handled, please review our Privacy Policy.
12. Changes to These Terms
Kael Cleaning Solution may update these Terms of Service when necessary to reflect changes to the website, services, or applicable requirements. The effective date should be reviewed whenever these terms are updated.
13. Contact Us
If you have questions about these Terms of Service or need to clarify a service arrangement, please contact Kael Cleaning Solution.
Kael Cleaning Solution
243 Cane View Trail
Lexington, KY 40511
United States
Email:
reservations@kaelcleaningsolution.com
Phone:
+1 (954) 512-8553